analog

When I worked for a cellphone company very much like this one, I had several regular customers who came into my store every month when they received their bill in the mail, to contest their bill. Why? Because they went way over their minutes. Every month. And every month, we'd waste a lot of time explaining again and again that if you use 2000 minutes, but refuse to upgrade from your 1000 minute plan, this is going to keep happening. There are a million issues which are not customer-service, but customer-stupidity.

I had at least 2 people I can think of off the top of my head who would come in weekly, complaining that his cell doesn't get "full bars" where they live or work. Did it work? Why yes, in fact they never once said they had any difficulties with the signal- no dropped calls, could always make a call, text, voicemail, and data worked just fine. Their complaint was that a;; 5 bars on the phone didn't light up, they only got 3 or 4. This would go on for months, each time they would request something for free from the store, like a case or car charger or money on their bill... for phones that worked flawlessly. The bars are fucking meaningless, compared to how the signal works. That is also not customer service.

You have to keep in mind the stupidity and greed of people, and then you'll be on the right track.