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Agreed with the previous post, don't worry about dropped ICMP packets. There's a lot of internet routers that are set to drop them entirely (or at least not respond to direct pings).
Exactly what sort of network lag is he experiencing while he uses Ventrilo and is the lag just affecting Ventrilo or all of his internet applications while he's using it? If it's all applications but only when he's on Ventrilo, my suspicion would be that he's just filling up his network connection and ACKs are getting delayed / dropped.
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Eat antimatter, Posleen-boy!
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