clavus..........you are so right man.........it comes down to workmanship,and if you have problems before the bastards even go up there........kick their sorry asses to the curb man.
it's too bad that people (all trades for that matter) go outta their way to fuck people over.
the way i see it....you do a great job at a decent price......the dude whos roof you just fixed might actually send your name onto other peeps......is that not a helluva way to muster up some buisness?
i'd love to have helped you buddy......
and just to say........roofers are fucking scumbags man........
.....and i'm a roofer so i can say that.
good luck man.