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I call poor training or an employee with ego issues. I'd reconsider any front desk position for an employee who felt comfortable misrepresenting rules to sell their position.
Experienced advice would be a favor. "Maam, you may want to use a different picture. Just a suggestion, but it isn't unusual for travelers to be delayed significantly by foreign customs agents when their passport pictures display what's considered too much exposed skin."
Provide what's required, add your experience, but let the customer decide. Masquerading opinion as policy does everyone a disservice.
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There are a vast number of people who are uninformed and heavily propagandized, but fundamentally decent. The propaganda that inundates them is effective when unchallenged, but much of it goes only skin deep. If they can be brought to raise questions and apply their decent instincts and basic intelligence, many people quickly escape the confines of the doctrinal system and are willing to do something to help others who are really suffering and oppressed." -Manufacturing Consent: Noam Chomsky and the Media, p. 195
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