At my first job out of college, we had a somewhat similar scam that someone tried to run on us. Someone called about the "order" for toner for the copier (we had a contract that included toner from the place we leased it from). The receptionist tried to tell him we didn't order it, but he insisted that we did, even though he didn't have a name or even the right billing address for us. They tried to deliver it, even though it was the wrong type and had gotten wet (hmmm) and told us they couldn't put it back on the truck. My boss ended up calling the cops to make them go away, which they did.
Guthmund, unless something shows up, you don't owe them anything. Even if something shows up, I still don't think you owe them anything. The onus is on them to produce the records proving that you did in fact place the order. I would tell "Ann" that you are contacting the police for harrassing you if she doesn't stop when she next calls. You can also take the bull by the horns and contact them directly using the bill that you received and ask for the proof that you did place the order including the date, time and whatever else you think is relevant. You might want to let the credit bureaus know that you think that a fraudulent charge is being made and give them the name of the company doing this.
Good luck and let us know how it goes!
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