A long time customer that we last served a little over a year ago send us a handmade card. A photograph of a thistle is on the front, followed by a poem she wrote for her husband. She then quotes Isaiah 55:12 and writes this personal message to us:
Quote:
Dear ServiceMaster staff, especially "Amy."
Gratefully...appreciatively, even though its been a long time since Amy cleaned our carpets (grieving time...beloved husband died), I will never forget your good work and professional services. Call me... Love, Marie _____.
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Her poem to her husband and her scripture reference pretty much blew me away in how she chooses to accept her loss. I need to call her to offer my support, but I feel overwhelmed by the same possibility of loss in my life.
The advice I am giving myself is to suck it up, put aside my personal fears, and just call her with whatever support I have to offer. I have talked to her many times on the phone over the last several years but we have never met. How do "rug-suckers" come to get a card such as this?
Does someone have additional advice here in tfp land?
