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Can you ping the IP address? If not, they yeah, it's a gateway or routing issue. If you can ping it, then they are denying certain ports on incoming connections.
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"You hear the one about the fella who died, went to the pearly gates? St. Peter let him in. Sees a guy in a suit making a closing argument. Says, "Who's that?" St. Peter says, "Oh, that's God. Thinks he's Denny Crane."
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