Personally I just think she is ill-suited to be running the sort of store that they own. Some stores you can get by just fine standing behind the counter waiting for customers to hand you money for things, but in this instance we're talking about a comic book / game shop, which is something that in my experience requires a little more customer interaction. Plus, her husband is reeeeeeally outgoing, so maybe she feels like she can't ever make friends like he can.
Its just that if she'd bother to say hi to us or act like she is aware of the fact that we are a part of the group that hangs out there a lot, helps out around the place, and supports the shop (and her livelihood) by buying things there that we could easily buy online for cheaper, it would be nice.
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