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Originally Posted by Gilda
That's part of my problem. I understand the basic script, but don't know how to alter it on the fly, so to speak. And when the conversation goes so far off the rails that it leaves the original neighborhood and ends up three states away, I get completely lost, as you can see by my completly lack of contribution above.
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I feel like that when it comes to important phone calls or dealing with upper management. My brain starts scrambling for answers to the tangents and my speech becomes quiet and mumbled.