I don't mind who answers the phone as long as they are competent. Phoned up about our broadband connection once (did actually go through to India), the computers all worked, the network worked, the router worked all I wanted was the DNS numbers for my internet provider... the conversation took half an hour.
Me: Hello ... I have recently signed up for X however have not yet recieved the modem, is it possible to get the DNS server addresses for the network (you had to specify these yourelf in the modem).
X: Hello, what is the problem...
repeat... interspercing computer related problems (they tried to make me unplug computers and stuff!).
finally:
X: Are you sure the DNS numbers are set to...
Its a nightmare, if the staff knew what they were doing it would be excellent... phoned up Microsoft once, had an XXXXX error... immediately they said what it was, what was wrong and what to do... really nice situation, no is the computer on (which I had once, I was sitting reading them the error messages, had gone through the settings with them, confirmed the computer was on and the conversation went something like: "Double click X", "ok double clicked", "Does Y appear", "No". "Is your computer turned on", "Yes, how else can I double click X?", "Did you make sure the power supply was connected?"... I hung up!)
|