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I have spent some time recently with Indian computer support. The language barrier is a problem but can usually be overcome with some patience and it is counter-productive to get angry if you want to solve your problem. I imagine that in time they will get better and better with our language.
My biggest complaint is that with technical problems it is difficult enough to communicate with people who speak your language perfectly. The person on the helpline has to understand your problem before thay can begin to help. The little nuances of the language get lost in the translation and the language itself becomes a problem.
I used to do a lot of troubleshooting of complicated computer control systems over the phone with other English speaking people and quite often it would take a while to understand what was happening on the other end. I remember one time I was working through a computer problem with a plant operator on the phone and I told him to hit F11. He told me he did but that it was still not working and he was getting frustrated. After I had him hit F11 for about the 6th time he got angry and said out loud "OK, for the 10th time here goes, F-one-one".
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