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I'm polite to help desks up to the point where they won't deviate from their script when it is obviously appropriate. I don't care if they are in Bangalore or Dallas and I don't care if their name is Sam or Sunnit. I want prompt competent assistance, adequate communication skills, and an understanding that the script doesn't cover all circumstances.
If there are sparks and smoke coming from the power supply, asking me about the operating system is just going to piss me off.
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