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The accents don't bother me - what does bother me is the phone tree. I would be that if you went straight to a human, or at least went faster, a large amount of the rudeness would be cut down. To wade through the tree for half an hour, wait on the line for half and hour, and then get some guy named "Sam"....I'm guessing by the time you hit Sam, you're ready to chew nails. I've only really torn the ass out of one Dell customer rep, but it was after months of sluggish response from Dell. The people I spoke to from India weren't the problem. I'd tell them up front that it wasn't personal...then rip the shit out of the way that Dell crapped out its service contracts in the past few years.
I heard somewhere that some companies actually made their phone trees more frustrating, as research had shown that many people tended to just hang out and not follow up. I don't know if it's necessarily true, and I don't have a hard link to it...but it wouldn't surprise me.
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You don't love me, you just love my piggy style
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