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Originally Posted by fresnelly
I recently called tech support for an issue with my wireless router (I'm proud to say it was a "real" problem and not just unplugged) and was very impressed with the level of service I received. The agent spoke fluent english with a mild accent and was very polite. He may have been working from a script, but by the end we had developed quite a repore and chatted amiably.
I appreciate the frustration at outsourcing, but there's no excuse to spew racist garbage at the employees. They're just trying to support themselves the best they can.
That sitcom sounds like a hoot! I'd love to see an episode.
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I could have written this post myself.
I've only had one case where I couldn't understand the person at the call centre and that had more to with the bad phone connection than any accent. I've always recieved fast, polite and accurate service from Indian call centres... we usually end up chatting about how cold it is where I am and who warm it is there.
The accents do not bother me but then I hear accented speech all the time. Not only do many of my clients have accents but the sound of Toronto is accented.
I understand the frustration that people have with call centres, I've been there to be sure BUT this person is usually trying to help you and isn't really responsible for your problem. Get over yourself. Yelling and insulting the call centre is like shooting the messenger. You just shot the wrong guy.
I do agree with Mal about the upsell thing though. All I want is what I called for... if I say no once I don't want to have to say it again.