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The company I work for was the first in it's field to head to Bangalore in this country (and because most of the offshore interest is located in Bangalore, the city is apparently really great - nothing like most people imagine India to be).
'Course, working in debt collection means they don't have a choice, but if most people get over the fact they're speaking to someone overseas and calmed the fuck down they'd be able to speak fine, for the most part. Helps to remember that if you're having trouble the person on the other end of the line probably isn't enjoying themselves too much, either.
Many people call up with the sole intention of being abusive, and they latch onto the accents first.
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"'There's a tendency among the press to attribute the creation of a game to a single person,' says Warren Spector, creator of Thief and Deus Ex."
-- From an IGN game review.
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