Americans have become fat and lazy. I say this as an American.
When I was a child, my family would go to the mall just to have air conditioning in hot, humid Florida. My father worked hard so my mother could stay at home and he worked his way up from sweeping floors to a decent pay. He taught me the value of hard work, quality work, and respect for the customer.
Today my countrymen feel entitled to jobs and my business, forsaking my father’s values – the values that helped build the American economy. They are fat and arrogant.
Later, my father’s plant was moved to Mexico by his new multinational. From what I hear, it was a failure. Interestingly, I’m all for free trade. Thomas Jefferson said in his inaugural address that America's citizens are not American from birth, but from sharing the same ideas.(
http://en.wikipedia.org/wiki/Thomas_...n#Inauguration) My true countrymen are not those who were lucky enough to be born on this land – they have forfeited their grandparent’s values of Elis Island and the Great Depression. My comrades, sadly, are a million miles away. They are new kids on the block. Hungry. Hard working.
I can't wait to have a polite, hardworking Indian help me over the phone rather than some jackass that is lazy and rude.
Honestly, I’m trying to get a hold of Indian politeness training to enhance my own work as a waiter.
Here is an article in Esquire highlighting the difference that customer service and courtesy is making in India. The writer outsources as much of his life as he can:
Quote:
I REALLY SHOULDN'T HAVE to write this article myself. I mean, why am I the one stuck in front of a computer terminal? All this tedious pecking out of words on my laptop. Nouns, verbs, adjectives, prepositions. Jesus. What a pain in my ass. Can't someone else do it? Can't I delegate this to one of my new assistants and spend my day kicking back on a chaise lounge, Sam Adams in hand, admiring Mischa Barton's navel on my TV?
What about having Asha write it? Or Sunder, Vivek, or Mr. Naveen? Or best of all, my sweet, sweet Honey? Pretty much anyone on my overseas staff will do.
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http://www.smartmoney.com/esquire/in...source&pgnum=1