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I recently called tech support for an issue with my wireless router (I'm proud to say it was a "real" problem and not just unplugged) and was very impressed with the level of service I received. The agent spoke fluent english with a mild accent and was very polite. He may have been working from a script, but by the end we had developed quite a repore and chatted amiably.
I appreciate the frustration at outsourcing, but there's no excuse to spew racist garbage at the employees. They're just trying to support themselves the best they can.
That sitcom sounds like a hoot! I'd love to see an episode.
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Building an artificial intelligence that appreciates Mozart is easy. Building an A.I. that appreciates a theme restaurant is the real challenge - Kit Roebuck - Nine Planets Without Intelligent Life
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