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when i was on front desk duty for a senate office...the rule was that you got off the line if they cussed at you, and you stayed on the line if they threatened you.
you usually got more angry if you did the former, a visit from the FBI if you did the latter.
i'm harsh with help line people if the situation requires it, but why make it personal?
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For God so loved creation, that God sent God's only Son that whosoever believed should not perish, but have everlasting life.
-John 3:16
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