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Originally Posted by maleficent
exactly - and they will charge thru the nose or other orifices to reticket you... it's rarely for free. and if it's your screw up - they will not compensate you by giving you a free ticket.. heck they screw up themselves on connections and don't compensate.
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Airlines are so hurtin for money right now that I wouldn't expect any sympathy for them.
The airlines are so fucked up that they all should have been dead and gone a long time ago, both for having shitty customer service and for having fucked up business models. But they are necessary for this country, so they will continue to survive.
Many experts think that the aviation industry is still shaking itself down since deregulation, and that it probably won't stabilize and get better for a long time.