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I've never been able to understand certain things about the airlines, either. Like how having a ticket, an actual ticket, paid for six months in advance, not a reservation, a ticket in hand, doesn't guarantee a seat.
It was, oh, sometime in the late 90's. I'm flying home for Christmas. I buy my ticket months in advance to guarantee my seat. I show up for the flight two hours in advance of boarding, and am told that the flight is full, and I'll have to be put on standby. I ask why. I'm told that I failed to "confirm my reservation" 48 hours in advance of the flight. I explain, very politely, that I don't have a reservation, I have a ticket. I'm told that that is irrelevant, as airline policy states that all seats have to be confirmed 48 hours prior to departure or the seat can be resold.
While waiting on standby, I reread the ticket, and damned if it doesn't say specifically that it's a reservation that has to be confirmed, and that I was right, not that it does me any good. I got on a flight on a different airline the next day.
So it's a week later, and I call 48 hours in advance to confirm my reservation (which wasn't a reservation at all, but a ticket I'd paid for six months before) and I'm told that my seat has been resold. The return flight was cancelled when I didn't take the outboard flight, the flight they didn't let me on.
So they refuse to let me take a flight for which I had a ticket, then cancelled a second flight because I didn't take the first flight that they wouldn't let me take.
It's just one of the many, many things I hate about airline travel, and why I drive whenever possible.
Gilda
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