Originally Posted by j8ear

I have had experience with warranty work on a HM aeron. Essentially I called them up, told them about the cracked seat frame, and without question over nighted one to me, after verifying only the serial number.

I actually scored the broken chair from work, meaning I didn't actually buy it, had no paper work (nor was I asked to produced any) to demostrate that I owned it, and they still did this.

That, I think, would be indicative, that no matter where you buy it, expensively and locally, or cheaper, on-line, and tax free, you will have warranty coverage without question.

-bear