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I don't believe Dell will fix it for free or under warranty because they have to assume there was abuse, intentional or otherwise. Screens just don't magically "break".
I had a regional sales rep drop his laptop from a few inches above the ground and the screen broke. The replacement parts for me to put a new screen on the laptop cost around $450 or so. Not too bad considering the overall price of the laptop.
The Dell Parts and Upgrades phone number is 800-357-3355, at least thats what I have in my contacts list.
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"You hear the one about the fella who died, went to the pearly gates? St. Peter let him in. Sees a guy in a suit making a closing argument. Says, "Who's that?" St. Peter says, "Oh, that's God. Thinks he's Denny Crane."
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