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At first I was like, "She dropped it." Then I realized she wasn't there when it happened, so I was thinking, "Oh, something fell on it." After that thought was squelched, I thought "Oh, it must have been a temperature change. She left it in the cold, and it got brittle and snapped when it got warm again."
Since you seem to believe none of those possibilities are in fact possible, however, I can't think of a reasonable explanation. If it truly just spontaneously cracked, Dell should fix it for you. Unless they've had the same problem with other computers, however, I think the chances of her convincing them that she didn't do anything to make it crack are slim to none. I hope that she can convince them.
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