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Is it true that you make 80% of your money on 20% of the customers (i.e. the uninformed)?
If a buyer comes in, appears educated about the models and options available to him, and has his financing pre-approved, how do you treat him differently than the average person off the street that is not a car person, and doesn't seem to have done their homework?
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Coimhéad fearg fhear na foighde!!!!
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