I know that my boss at work ordered a Dell computer and both the nVidia 4200 64MB vid card and the Creative Audigy card were "special" Dell versions. That might be your problem as well. He had to order a replacement sound card. It shipped with no driver CD, weird. And the Creative driver did not work. He had to download a "special" driver from Dell. Screw that! I'd check with Dell. I know the following does not help your current situation, but problems like yours are why I build my own. Screw proprietary crapola.
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