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99% of the problems they fix(ed) for free were due to the disk read error.
This was MOSTLY a problem on older first generation systems and was cause by some sort of mis alignment with the laser while trying to read a PS2 disk. This problem became VERY perevelant with the release of EverQuest Online Adventures: Frontiers a lot of systems stareter canking out on them when this game hit, no one knows why. They will walk you through a diagnosis on the phone to determine if it is a DRE or not. My advice would be to call and say this is the problem you are having, they will have you do a self test and some other stuff each time just say that the error pops up or it does nothing at all, and see if this works on getting it fixed for free. I had this happen to my first gen one and it was fixed free of charge minus the few bucks it cost me to send it to the service center in PA. I got it back and it worked fine for a couple weeks then did it again, lo and behold another phone call and it was fixed free of charge yet again.
That leads me to believe that the disk read error was a problem they know about but will not say is a problem just like the new slim line ones overheating due to the lack of cooling to keep the system so small and skinny.
My first gen system is just fine since the 2nd repair and as a matter of fact I am in the middle of a game of God of War while I am typing this.
I got mine the very first day they came out and have played the shit out of it ever since, so the system is somewhat durable.
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Spank you very much
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