Hmmm. I really don't understand the point of going to a coffee shop for the purpose of reading, studying, or using a computer. I'm a lot more comfortable doing that stuff here at home, where it's nice and quiet, or where I can blast the music without worrying about annoying others (having an empty unit next door is soooo nice). And I don't like coffee, so when I go into a coffee shop, it's to eat. I don't think I'll ever understand the idea of reading/studying in a public place like that, particularly a restaurant; it just doesn't connect in my mind.
On to the op. Anyone who sits around, taking up space for 6 hours and not buying anything isn't a customer, and the owners have every right to insist they buy something or leave. This wouldn't even be rude; it's the jerks who take up their space without buying anything who are being rude. The Wi-Fi listed is a free service, as in the people there aren't paying for it. The owners are under no obligation to provide any free service. Complaining about not getting something from a business that you don't pay for in the first place seems petty and inconsiderate to me.
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