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Originally Posted by Cynthetiq
By what you are saying is that the business owner does not have the ability to stimulate his business the way he sees fit. Business owners do this all th etime, it's called marketing to a niche. They know that they lost some of their original core business, they looked and saw the problems that was causing that and addressed it.
I'll give you more examples of how it happens all the time.
Bar owners have to keep the bar filled to maximum as possible in order to be profitable. Most places the bar is packed on Friday and Saturday as a given. How to stimulate business on the less desired days? Market to a niche.
There are some bars here in MAnhattan that on Monday it's an BDSM crowd, Tuesday night it's a Gay scene, Wednesday Ladies night, Thursday Rocker night.
Suddenly the bar owner increases his business because of "intentional social management"...
What I think is most interesting is that you feel entitled to this service as a patron. I find it no different than the owners saying on M-F I offer a free bowl of chips with any purchase and on weekends I don't.
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No, i don't think the owner doesn't have the
right. I wasn't going to sue the bastard. I was going to quietly find another coffee shop. If they want to reposition for the market, i reposition my coffee loving arse.
I do feel entitled, becuase it's something that i paid for. I enter a contract with that coffee shop down the street every couple of mornings. I pay an average of three dollars for every hour i stay. In return, i expect coffee, perhaps a donut, and use of the wireless internet system.
That i get all that in return for my money is why i attend that coffee shop. It's part of my purchase. So yeah, i do think i'm entitled. Now, i perhaps ought to be clear...this hasn't happened, at least yet. I'm responding in the abstract to the article, but the place i go doesn't have limits on Wifi, has always made me happy with the service, and my frequent coffee card is about half full if memory serves. I'm a picky customer, i know, but i don't want to give the impression that i'm a screaming little hellion. I'm quite capable of selecting businesses that i know will not jerk me around, and give me the customer experience that i prefer...and i'm willing to pay prices that reflect that level of service.