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Those are common insurance practices. You've done a good job so far, but keep on it. I'd tighten my callback times. They'll screw with you until you're desperate and try to lowball you on a settlement amount.
What state are you in? Since so much time has elapsed your Insurance Commissioner's office may be able to help. Look them up online. (google 'state "insurance commissioner"') They should have a consumer protection hotline you can call.
Be prepared to file a complaint. I wouln't drop the bomb before you've called for details, but depending on the case even the mention of a commissioner complaint can motivate adjusters that use poor communication as a tool.
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There are a vast number of people who are uninformed and heavily propagandized, but fundamentally decent. The propaganda that inundates them is effective when unchallenged, but much of it goes only skin deep. If they can be brought to raise questions and apply their decent instincts and basic intelligence, many people quickly escape the confines of the doctrinal system and are willing to do something to help others who are really suffering and oppressed." -Manufacturing Consent: Noam Chomsky and the Media, p. 195
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