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Shauk · 05-30-2005, 09:20 PM

wow, look how old this thread is. Now take into account the following information

1. My car is still not fixed.
2. Long story

Basically, I started by calling my insurance company (progressive) and the guy pretty much wound up doing NOTHING for me. As in he said he'd get the police report, call thier insurance company, the other person who hit me, and see what would go from there.

After a week and a half go by, I get a little antsy, I call him up and see what the hell is going on. He never called anyone, and said he couldn't get a phone number, which was funny since when I called progressives main customer service number, they gave me the phone number of the insurance company which he claims wasn't on the report.

Well, catching him either a lie, or incompetence, either way, I was pissed off at this point that he wasted my time and didn't even try to call me or give me a status update.

I give him the phone number and he assures everything will be taken care of soon.

Another week goes by, nothing. I finally get pissed and fed up and call up the CS center and get the contact info for my agents supervisor.
Left a message with him, by the next day, this guy is all over my phone calling me trying to give me status updates.

Nice.

Well I get curious and call the other insurance company. Its some No-Name place I've never heard of called "Workmans Auto Insurance" 1st thing I notice is while on hold, I get thier hours, and then hear that they are based on EASTERN time.

Ugh. I'm dealing with an insurance company that I've never heard of on the other side of the damned continent? this is pathetic.

I get on the phone with someone there and tell them what is going on, give them the police report number and my claim number with progressive and all that jazz.

So in doing all this I find out that the person who hit me never opened a claim.

Irresponsible inconsiderate bitch? or no?

Well fine, I get the ball rolling, and because of the time zone diff, we wind up playing phone tag for another week, The guy that is assigned to my claim at thier office has the kind of phone system you learn to hate.

Dial the number, dial the extension.
If he's not on the phone, it will ring, he will possibly answer if he is in.
If he's on the phone, it will sound like its ringing, but actually just dump you to his voice mail.

Guy doesn't ever return messages. So, here I am, over a MONTH later Without my car.

Progress so far? Fuck if I know. Last I heard, they requested a damage claim from the place that has my car, but have not contacted me as to if they actually got off thier keester and made a liability decision or not. They pretty much told me flat out that they don't owe me anything until they make that decision, so... what the hell?

Tommorow is the guys deadline to get ahold of me, otherwise I've been advised by family members and friends alike to seek legal aide.

Anyone who's an insider on this shiesty as fuck industry that can give me any advice?

Basically, the things I want are.

Compensation for being out of work for a month (my dad paid my rent this month, my girlfriend is working 2 jobs now and will have to probably make the next payment for me.)
none of my bills are getting paid, my cell will be shut off pretty soon.
I'd like all that taken care of.
My car.
anything else I'm missing?

05-30-2005, 09:20 PM	#14 (permalink)
Shauk Confused Adult Location: Spokane, WA	wow, look how old this thread is. Now take into account the following information 1. My car is still not fixed. 2. Long story Basically, I started by calling my insurance company (progressive) and the guy pretty much wound up doing NOTHING for me. As in he said he'd get the police report, call thier insurance company, the other person who hit me, and see what would go from there. After a week and a half go by, I get a little antsy, I call him up and see what the hell is going on. He never called anyone, and said he couldn't get a phone number, which was funny since when I called progressives main customer service number, they gave me the phone number of the insurance company which he claims wasn't on the report. Well, catching him either a lie, or incompetence, either way, I was pissed off at this point that he wasted my time and didn't even try to call me or give me a status update. I give him the phone number and he assures everything will be taken care of soon. Another week goes by, nothing. I finally get pissed and fed up and call up the CS center and get the contact info for my agents supervisor. Left a message with him, by the next day, this guy is all over my phone calling me trying to give me status updates. Nice. Well I get curious and call the other insurance company. Its some No-Name place I've never heard of called "Workmans Auto Insurance" 1st thing I notice is while on hold, I get thier hours, and then hear that they are based on EASTERN time. Ugh. I'm dealing with an insurance company that I've never heard of on the other side of the damned continent? this is pathetic. I get on the phone with someone there and tell them what is going on, give them the police report number and my claim number with progressive and all that jazz. So in doing all this I find out that the person who hit me never opened a claim. Irresponsible inconsiderate bitch? or no? Well fine, I get the ball rolling, and because of the time zone diff, we wind up playing phone tag for another week, The guy that is assigned to my claim at thier office has the kind of phone system you learn to hate. Dial the number, dial the extension. If he's not on the phone, it will ring, he will possibly answer if he is in. If he's on the phone, it will sound like its ringing, but actually just dump you to his voice mail. Guy doesn't ever return messages. So, here I am, over a MONTH later Without my car. Progress so far? Fuck if I know. Last I heard, they requested a damage claim from the place that has my car, but have not contacted me as to if they actually got off thier keester and made a liability decision or not. They pretty much told me flat out that they don't owe me anything until they make that decision, so... what the hell? Tommorow is the guys deadline to get ahold of me, otherwise I've been advised by family members and friends alike to seek legal aide. Anyone who's an insider on this shiesty as fuck industry that can give me any advice? Basically, the things I want are. Compensation for being out of work for a month (my dad paid my rent this month, my girlfriend is working 2 jobs now and will have to probably make the next payment for me.) none of my bills are getting paid, my cell will be shut off pretty soon. I'd like all that taken care of. My car. anything else I'm missing?