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have you tried running in safe mode and deleting the virus?
Start to safe mode and run Norton from there. Since little is loaded running in safe mode, you have a good chance of not loading the program creating the virus files at startup.
It sounds as if a payload is being released by something she downloaded.
Also, use hijack this to see if anything strange is being loaded at startup.
Be careful with hijack this however, as you can screw up the computer if you use it wrong.
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Seen on an employer evaluation:
"The wheel is turning but the hamsters dead"
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Is arch13 really a porn diety ? find out after the film at 11.
-Nanofever
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