|
i've had to call dell's tech support before once
modem on my parent's computer broke and they asked me to take a look
i immediately diagnosed the problem, but to get it done for free (under warranty) i had to talk to customer support and have a tech come do it instead
the lady was nice enough and i could understand her fine (possibly because i'm used to the indian accent via some of my professors), but the conversation was very circular. it took a half hour of me doing what she told me to for a diagnosis i made in about 30 seconds.
i feel for the tech support people, i'm the tech support guy for my family and their close friends because "thats what they sent me to college to do"; i also have a few friends that work tech support, so i hear their stories occasionally. tech support is a thankless job and they have to put up with a LOT of shiat. i salute you, tech support workers.
|