viejo gringo

Got my new Dell 4700 this week...it came with a new 17 inch flat plazma screen.. makes my old 1998 V350 really look bad..

Well everthing was going great until the monitor decided to do a lot of funny things...tried to recover...ran all of the trouble shooters, and finally gave up and called Dell support.....

Yep, I got Mr. Ash in India...

and believe it or not, I could understand him perfectly, and he made one suggestion that I unplug the monitor....little did I know it has a self test built in...

within 5 minutes I had a new monitor coming my way...
as a matter of fact we had a nice conversation, while waiting for all of the account info to come in......

I have heard some bad horror stories on this off shore support...It didn't happen to me....how about you???

HeAtHeN

I am a Dell Tech. I'm the guy you see if you Dell breaks

Dell's support is in India... most of the techs there are pretty good. But some of them are difficult to understand.

Luck of the draw I guess

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bendsley

I noticed that a lot of Dell Support is moving back to the US. We have a Sitel branch here in the city and 95% of the people that are working there are doing Dell TechSupport.

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"You hear the one about the fella who died, went to the pearly gates? St. Peter let him in. Sees a guy in a suit making a closing argument. Says, "Who's that?" St. Peter says, "Oh, that's God. Thinks he's Denny Crane."

portwineboy

Language barriers aside, I've gotten pretty good support from most off shore techs. I've had a few calls to Americans who couldn't plug in a toaster much less do anything but read from a "support script."

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If you can read this, thank a teacher.
If you can read this in English, thank a veteran.

Fearless_Hyena

I've always known Dell to have good tech support. Whenever old people would ask me for recommendations on a new PC I would normally point them in Dell's direction just because the tech support has a good reputation and the hardware is OK.

noodles

i've had to call dell's tech support before once
modem on my parent's computer broke and they asked me to take a look
i immediately diagnosed the problem, but to get it done for free (under warranty) i had to talk to customer support and have a tech come do it instead

the lady was nice enough and i could understand her fine (possibly because i'm used to the indian accent via some of my professors), but the conversation was very circular. it took a half hour of me doing what she told me to for a diagnosis i made in about 30 seconds.

i feel for the tech support people, i'm the tech support guy for my family and their close friends because "thats what they sent me to college to do"; i also have a few friends that work tech support, so i hear their stories occasionally. tech support is a thankless job and they have to put up with a LOT of shiat. i salute you, tech support workers.