Assuming that your monitor is still under warranty, here is the relevant info that you wanted. Also good luck getting this issue resolved.
from:
http://www.viewsonic.com/support/warranty.htm
Quote:
1. For information on obtaining warranty service, call your ViewSonic dealer or ViewSonic. ViewSonic's Customer Support telephone numbers are: 800-888-8583 in the U.S. or 866-262-1967 in Canada; From outside the U.S.: 909-444-8800 or please refer to the contact information located in each country's corresponding web site:
Asia/Pacific Rim | Europe | Latin America.
2. To obtain warranty service, please contact ViewSonic Customer Support for a Return Authorization number (RMA). You will be required to provide
1. A copy of the dated sales slip.
2. Your name.
3. Your address.
4. The serial number of the product.
5. A description of the problem.
6. Mobile and wireless products, customer should provide the user name and the password in order to access the device and perform warranty service.
3. Bring or ship the product prepaid in the original container, with the associated accessories, to ViewSonic or any ViewSonic authorized service center.
4. For additional information or the name of the nearest ViewSonic service center, contact your ViewSonic dealer or ViewSonic.
NOTE: ViewSonic is not responsible for any returned product without an assigned RMA.
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