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I'm no lawyer, but I've worked the shipping/receiving sides of business. She signed to acknowledge receipt of the package, not the condition of the product inside. The UPS/FedEx/DHL carrier is not going to sit around and wait for the package to be opened and inspected - they don't have time.
Most larger shipments have a notice on the outside of the box to notify as soon as damage is found. (Ideally that would be on receipt.)
A decent company would honestly work w/you to resolve this. You are one dealing w/them. They are one dealing w/many.
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