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I used to work in tech support... I did dial up, cable modem, landline, cellular, and paging (not the same company).
I have to say, being an ex-techie, I HATED hearing something along the lines of, "Listen, I'm a goddamn IT professional! THIS is the problem. NOW FIX IT!!"
Well geezus, if you know what the problem, suggest nicely without being rude that something should be checked with it....
I hated those calls so much...
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Teg yw edrych tuag adref.
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