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Tech support folks love the easy calls. As consumers we love the easy answers. What really sucks though is as a consumer you call tech support and know more than the tech does.
Case in point:
I am an IT Admin...run the network, mail server, phones...yadda yadda.
My road runner account wasn't working. If I tried to send mail to myself, it would bounce back and tell me the account did not exist. I call road runner....the tech at the local cable company couldn't figure it out so he bumps me up to road runner 1st line support.
I tell the story again, I can't send email to myself from a different account, it gets bounced back. The tech tells me I need to be in front of my computer at home so we can troubleshoot it to figure out why I'm not getting mail. At this point I have been on the phone far to long and tell him this, "Look sparky, this isn't rocket science. The problem is not with my machine at home, the problem is with your POP server not accepting email in my account." At which point he puts me on hold, then comes back and tells me he needs to transfer me to someone else but has to get his supervisors permission but it shouldn't be a problem in my case. The next guy hears the problem, puts me on hold, comes back in about 10 minutes, tells me my account had been deleted by some dumbass at the local cable company, puts me on hold again, comes back in like 5 with my account all set up.
I hate when techs don't listen to you or they read from a script and can't think on their own.
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