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That's gotta be one of the most ridiculous buttons in the world. Why would you want to put your cable modem on Standby? Like my stereo at my parents' house doesn't have a power light, it has a standby light. So when I turn it on, there is no light, and when I turn it off, a green standby light comes on. How's that for logic!
Anyways, as far as wasting the tech support's time, take from a tech support guy: you didn't. Your call was probably a breath of fresh air. Doing tech support over the phone sucks ass. It's like groping for a lightswitch in a pitch black room with crazy spikes on the wall... or something. Getting a real easy/silly call can be very relaxing.
Like a couple of weeks ago, some woman running Mac OS 9 calls phone support telling them that MS Excel crashed and now when she reboots her computer, it does the "repairing hard drive" thing and then crashes. So I head out there, sit down at her computer, reboot the computer, and sure enough, I can't move the mouse or anything. Well, I notice that the red light on the optical mouse isn't lighting up, look under the desk, and see the keyboard/mouse had been unplugged from the computer. Plug it back in, and everything is great. It's enough to make a guy feel superior when really, he just happened to look at the mouse.
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