Tilted Forum Project Discussion Community - View Single Post - So I just had a rather embarrasing conversation with the tech support guy.

MooseMan3000 · 08-08-2004, 05:45 PM

I'm that idiot that calls and is practically drooling in the mouthpiece. GAH.

So basically, the internet has been out since Friday afternoon. I assumed on Friday it was a brief technical issue, but by today I was starting to wonder whether they'd shut it off for
*ahem* some reason. Anyway, I finally decide to call Road Runner support. This is basically the conversation.

Tech Support Guy: Thank you for calling blah blah.
Me: Hi, there seems to be some sort of outage in my Road Runner service.
Him: Is your cable working?
Me: My cable and my digital phone are both working correctly.
Him: Have you power cycled the modem?
Me: Yes, I've tried it several times.
Him: What kind of modem is it?
Me: Motorola PVB4200.
Him: Can you tell me what the lights on the modem are doing?
Me: The PC activity light is flashing, and the standby light is constantly on.
Him: ... Would you press the standby button?
Me: ... This modem has a fucking STANDBY BUTTON?
Him: Yes. Directly on top.
Me: ... It works now.
Him: Thank you for calling Road Runner nationwide technical support.

Oh. My. GOD.

How did I not see that button? Well, I did see that there was a button, I just didn't look closely at it. I assumed it was a power button. Man, I hope that guy got a laugh out of my call. I feel like I've wasted 5 minutes of his life.

Ah well.

08-08-2004, 05:45 PM	#1 (permalink)
MooseMan3000 wouldn't mind being a ninja. Location: Maine, the Other White State.	So I just had a rather embarrasing conversation with the tech support guy. I'm that idiot that calls and is practically drooling in the mouthpiece. GAH. So basically, the internet has been out since Friday afternoon. I assumed on Friday it was a brief technical issue, but by today I was starting to wonder whether they'd shut it off for ahem some reason. Anyway, I finally decide to call Road Runner support. This is basically the conversation. Tech Support Guy: Thank you for calling blah blah. Me: Hi, there seems to be some sort of outage in my Road Runner service. Him: Is your cable working? Me: My cable and my digital phone are both working correctly. Him: Have you power cycled the modem? Me: Yes, I've tried it several times. Him: What kind of modem is it? Me: Motorola PVB4200. Him: Can you tell me what the lights on the modem are doing? Me: The PC activity light is flashing, and the standby light is constantly on. Him: ... Would you press the standby button? Me: ... This modem has a fucking STANDBY BUTTON? Him: Yes. Directly on top. Me: ... It works now. Him: Thank you for calling Road Runner nationwide technical support. Oh. My. GOD. How did I not see that button? Well, I did see that there was a button, I just didn't look closely at it. I assumed it was a power button. Man, I hope that guy got a laugh out of my call. I feel like I've wasted 5 minutes of his life. Ah well.