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I worked a year in tech support. I was basically 3rd teir support. Wasnt cheap to talk to me, I was helping programmers and administrators for companies with large datacenters. It was appalling how incompetent many of these people were. They were in charge of millions of dollars worth of data, and yes, quite a few didnt know how or even realize they should back their important stuff up. It really shocked me how these people actually managed to get jobs. From that point on I lost all fear of ever being unemployed in the tech industry again.
That being said, it wouldnt suprise me if the story were true.
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Remember, wherever you go... there you are.
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