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Force 10 · 06-09-2004, 08:41 AM

Alright, here it is again.. fire away. BTW, I appreciate all the comments!

OBJECTIVE
Take advantage of my broad range of skills and experience in wireless networking and mobile computing technology. Utilize my specific expertise with mobile products developed by industry leaders. Employ my strong communication skill in an environment which fosters personal and corporate growth.

SUMMARY
Enterprise Mobility / Wireless Network Expert with 5 years experience providing advanced pre-sales and post-sales consultation and technical support. Strong working knowledge of Pocket PC handheld computers, Pocket PC registry manipulation, Wireless networks and third party applications. Able to clearly understand problems and find optimal solutions through use of troubleshooting, problem solving, teamwork and exceptional communication skills. Emphasis on providing direction and technical leadership for the planning, management and implementation of solutions for mission-critical environments.

CAREER PROFILE
Sr. System Analyst - 2000 - Present
Symbol Technologies, Inc.
Provide advanced pre-sales and post-sales technical consultation and support for internal sales associates, end users, and enterprise customers. Troubleshoot new and existing wireless infrastructure utilizing current industry wireless security technologies (WEP, WPA, Kerberos, LEAP, etc.). Assist in forward development of Pocket PC, Palm and other mobile PDA's. Provide technical training for wireless networking products and mobile computing products. Collaborate with Engineering to research, test and resolve System Problem Reports. Assemble, deploy and maintain the Global Support Services technological laboratory.

Recent accomplishments include the development and implementation of support center procedures to successfully reduce backlog by 40% and reduce total queued cases by over 50%. Manage a team of individuals to develop and implement procedures for the creation and publication of Knowledge Base articles. Both accomplishments have significantly improved customer satisfaction and reduced total call center costs.

Assistant Network Administrator - 1998 - 1999
City of Placentia
Maintain and support the City Hall network. Build, maintain and upgrade Primary Domain Controller, file servers, applications servers, and perform system backup. Provide PC support and administration for City Employees including hardware support and software configuration. Provide technical training to employees on the use of systems and all Microsoft software.

Administrative Intern - 1997 - 1998
City of Placentia
Grant writing and response to request for proposal. Manage community programs including Curbside Oil Recycling, Teen Team (youth awareness/development) and Disaster Preparedness. Present seminars and materials in public forums and schools to promote awareness of the Recycling and Disaster Preparedness programs.

EDUCATION/CERTIFICATIONS
Certificate, MCSE, MCP, MCT - 2000
California Learning Center, Orange, CA
Microsoft Certified System Engineer
Microsoft Certified Professional
Microsoft Certified Trainer

Symbol University, Holtsville, NY
Approximately 200 units of training completed including: Network Architecture, TCP/IP, Securing Wireless Networks, Pocket PC, and Enterprise Mobility Solutions.

TECHNICAL EXPERTISE
Network Topology, TCP/IP, CE, Pocket PC, Pocket PC 2002, Windows Mobile 2003, Registry Edits, Wi-Fi, 802.11, 802.11b, Enterprise Wireless Networking, Wireless Networking for Windows 95/98/NT/2000/XP/Pocket PC/drDOS, Peer to Peer networks, Virtual Private Networks, Network Security, WEP, KeyGuard, LEAP, Kerberos, WPA, Cisco Wireless Networking, Wireless Interoperability.

REFERENCES
References available upon request

06-09-2004, 08:41 AM	#10 (permalink)
Force 10 Had to leave this awesome space	Alright, here it is again.. fire away. BTW, I appreciate all the comments! OBJECTIVE Take advantage of my broad range of skills and experience in wireless networking and mobile computing technology. Utilize my specific expertise with mobile products developed by industry leaders. Employ my strong communication skill in an environment which fosters personal and corporate growth. SUMMARY Enterprise Mobility / Wireless Network Expert with 5 years experience providing advanced pre-sales and post-sales consultation and technical support. Strong working knowledge of Pocket PC handheld computers, Pocket PC registry manipulation, Wireless networks and third party applications. Able to clearly understand problems and find optimal solutions through use of troubleshooting, problem solving, teamwork and exceptional communication skills. Emphasis on providing direction and technical leadership for the planning, management and implementation of solutions for mission-critical environments. CAREER PROFILE Sr. System Analyst - 2000 - Present Symbol Technologies, Inc. Provide advanced pre-sales and post-sales technical consultation and support for internal sales associates, end users, and enterprise customers. Troubleshoot new and existing wireless infrastructure utilizing current industry wireless security technologies (WEP, WPA, Kerberos, LEAP, etc.). Assist in forward development of Pocket PC, Palm and other mobile PDA's. Provide technical training for wireless networking products and mobile computing products. Collaborate with Engineering to research, test and resolve System Problem Reports. Assemble, deploy and maintain the Global Support Services technological laboratory. Recent accomplishments include the development and implementation of support center procedures to successfully reduce backlog by 40% and reduce total queued cases by over 50%. Manage a team of individuals to develop and implement procedures for the creation and publication of Knowledge Base articles. Both accomplishments have significantly improved customer satisfaction and reduced total call center costs. Assistant Network Administrator - 1998 - 1999 City of Placentia Maintain and support the City Hall network. Build, maintain and upgrade Primary Domain Controller, file servers, applications servers, and perform system backup. Provide PC support and administration for City Employees including hardware support and software configuration. Provide technical training to employees on the use of systems and all Microsoft software. Administrative Intern - 1997 - 1998 City of Placentia Grant writing and response to request for proposal. Manage community programs including Curbside Oil Recycling, Teen Team (youth awareness/development) and Disaster Preparedness. Present seminars and materials in public forums and schools to promote awareness of the Recycling and Disaster Preparedness programs. EDUCATION/CERTIFICATIONS Certificate, MCSE, MCP, MCT - 2000 California Learning Center, Orange, CA Microsoft Certified System Engineer Microsoft Certified Professional Microsoft Certified Trainer Symbol University, Holtsville, NY Approximately 200 units of training completed including: Network Architecture, TCP/IP, Securing Wireless Networks, Pocket PC, and Enterprise Mobility Solutions. TECHNICAL EXPERTISE Network Topology, TCP/IP, CE, Pocket PC, Pocket PC 2002, Windows Mobile 2003, Registry Edits, Wi-Fi, 802.11, 802.11b, Enterprise Wireless Networking, Wireless Networking for Windows 95/98/NT/2000/XP/Pocket PC/drDOS, Peer to Peer networks, Virtual Private Networks, Network Security, WEP, KeyGuard, LEAP, Kerberos, WPA, Cisco Wireless Networking, Wireless Interoperability. REFERENCES References available upon request Last edited by Force 10; 06-09-2004 at 11:00 AM..