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Had to leave this awesome space
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Very well, thanks!
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SUMMARY
Enterprise Mobility / Wireless Network Expert with 5 years experience providing advanced pre-sales and post-sales technical support and consultation. Strong working knowledge of Pocket PC handheld computers, Pocket PC registry manipulation, Wireless networks and third party applications. Able to clearly understand problems and find optimal solutions through use of troubleshooting, problem solving, teamwork and exceptional communication skills. Emphasis on providing direction and technical leadership for the planning, management and implementation of solutions for mission-critical environments.
CAREER PROFILE
Sr. System Analyst - 2000 - Present
Symbol Technologies, Inc.
Provide advanced pre-sales and post-sales technical support for end users, enterprise customers and internal Sales Associates. Troubleshoot new and existing wireless infrastructure utilizing current industry wireless security technologies (WEP, WPA, Kerberos, LEAP, etc.). Assist in development for Pocket PC, Palm and other PDA's. Provide technical training for wireless networking products and mobile computing products. Collaborate with Engineering to research, test and resolve System Problem Reports. Assist in the assembly and maintenance of a technology lab for use of the customer service support team.
Assistant Network Administrator - 1998 - 1999
City of Placentia
Maintain and support the City Hall network. Build, maintain and upgrade Primary Domain Controller, file servers, applications servers, and perform system backup. Provide PC support and administration for City Employees including hardware support and software configuration. Provide technical training to employees on the use of systems and all Microsoft software.
Administrative Intern - 1997 - 1998
City of Placentia
Assist in grant writing and response to request for proposal. Manage community programs including Curbside Oil Recycling, Teen Team (youth awareness/development) and Disaster Preparedness. Present seminars and materials in public forums and schools to promote awareness of the Recycling and Disaster Preparedness programs.
RECENT ACCOMPLISHMENTS
Developed and implemented support center procedures at the tier-2 level to successfully reduce backlog by 40% and reduce total queued cases by over 50%, thereby significantly reducing total cost per case. Manage a team of individuals to develop and implement procedures for creation and publication of Knowledge Base articles. These articles will become a resource to improve customer satisfaction and reduce support center costs.
EDUCATION/CERTIFICATIONS
Certificate, MCSE, MCP, MCT - 2000
California Learning Center, Orange, CA
Microsoft Certified System Engineer
Microsoft Certified Professional
Microsoft Certified Trainer
Symbol University, Holtsville, NY
Approximately 200 units of training completed including: Network Architecture, TCP/IP, Securing Wireless Networks, PocketPC, and Enterprise Mobility Solutions.
TECHNICAL EXPERTISE
Proficient in Network Topology, TCP/IP, CE, Pocket PC, Pocket PC 2002, Windows Mobile 2003, Registry Edits, Wi-Fi, 802.11, 802.11b, Enterprise Wireless Networking, Wireless Networking for Windows 95/98/2000/XP/Pocket PC/drDOS, Peer to Peer networks, Virtual Private Networks, Network Security, WEP, KeyGuard, LEAP, Kerberos, WPA, Cisco Wireless Networking, Wireless Interoperability.
OBJECTIVE
To secure a position which takes advantage of my broad range of skills and experience in wireless networking and mobile computing technology. My specific expertise in products developed by industry leaders coupled with a strong customer service background makes me a strong and unique candidate.
REFERENCES
References available upon request
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