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Here is something that I really find annoying but may be helpful to you and your friend. Sometimes a DVD will try to install its own playback software. I think the last time this happened to me was when I tried to watch Lost In Translation and the last Matrix. I think its called InterActual or PCFriendly. If you or your friend has a one of these specific DVDs (sorry I can't more helpful with more titles) you might have the necessary software there. Just a thought.
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"But a work of art is a conscious human effort that has to do with communication. It is that or its nothing. When an accident is applauded as a work of art, when a cult grows up around the deliciousness of inadvertent beauty, we are in the presence of the greatest decadence the West has known in its history."
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