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Old 04-25-2004, 08:20 PM   #1 (permalink)
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Location: ask your mom
matshita DVD hardware codecs?

i'm helping a friend with her computer.

she basically has a gateway essential PIII, now running XP Pro. it has a Matshita (Panasonic) DVD-ROM SR-8586 drive that will not play any dvd's.... windows media player gives an error and tells me to change my screen resolution and refresh rate (?!?!?!).

i've gone through the "help and troubleshooting" wizard...

i've checked for windows driver updates...

i've tried uninstalling the drive (via device manager)...

i checked panasonic's site and it states that XP will support the drive natively. but it doesn't.

she says that short of two months after originally purchasing the computer, the drive just crapped out and gave her a generic error and stopped playing dvds.

i tried the k-lite codec pack, but it doesn't work. BSPlayer gives an error when opening a dvd.

it'll show that there is a dvd. i can open the contents and browse the files, but it just doesn't play dvd's. it'll play cd's just fine.

any suggestions? or does it sound like this drive needs to be replaced?

thanks in advance for any help you can offer. :-)
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Old 04-26-2004, 01:56 AM   #2 (permalink)
At The Globe Showing Will How Its Done
 
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Location: London/Elysium
It may not be the drive that's not playing the DVDs, it may be the WMP that is not playing the DVDs. Does your friend have PowerDVD or WinDVD? Try it with one of those types of programs before you condemn the drive. Maybe?
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Old 04-26-2004, 06:33 AM   #3 (permalink)
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no, unfortunately she doesn't have PowerDVD or WinDVD...
i thought that surely one of the codecs in the k-lite mega pack would work...
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Old 04-26-2004, 10:43 AM   #4 (permalink)
At The Globe Showing Will How Its Done
 
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Here is something that I really find annoying but may be helpful to you and your friend. Sometimes a DVD will try to install its own playback software. I think the last time this happened to me was when I tried to watch Lost In Translation and the last Matrix. I think its called InterActual or PCFriendly. If you or your friend has a one of these specific DVDs (sorry I can't more helpful with more titles) you might have the necessary software there. Just a thought.
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Old 04-26-2004, 08:46 PM   #5 (permalink)
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well, i did try an interactual dvd to no avail.

but i managed to locate gateway's system restore cd and reloaded the dvd player that came with the computer and everything's seemed to work out.

thanks.
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