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Where I come from, originally, you order what is on the menu, and that is what you get. Try asking them to hold the onions, and they'll glare at you wondering where you get the nerve... You'll eat the meal as it is served or go eat at home. That's basically the mentality. It's not that the service is rude, it really isn't, but customers aren't kings and lords that are to be treated like royalty, like here in America. I feel thoroughly humiliated whenever someone I am out dining with sends something back or complains about something not being just right. It's just not done in my culture.
I can't imagine people in Japan going back to the register to complain about onions, either. I think there is quite a lot of room for improvement - and tolerance - on both sides of the register.
Interesting stories, though, and considering the cultural difference I can understand what you're saying. But I would not complain about a slightly fucked up order or even being charged a few cents extra by mistake. That's my principle.
Then again, I never tip, either.
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Who is John Galt?
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