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Pizza Pizza used to have little cards that you got stamped whenever you bought a slice of pizza. Collect ten stamps and you get a free slice. I had a full card sitting in my wallet for a few months before I decided to redeem it. When I gave it to the guy at the counter, he informed me that they stopped accepting those months ago, so I left the store, dejected and pizzaless.
When I got home, I went to their website and sent them an email explaining the situation, I included my phone number and address, and they had someone on the phone with me within the hour. I was told that they were no longer giving out stamps, but they were supposed to honour any card that was still in circulation. I got an apology and was promptly sent a few coupons for free pizzas. Complaining rules.
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