update mess up? - Tilted Forum Project Discussion Community

Drider_it · 05-25-2003, 05:24 PM

My dad did a update for his windows update after the restart he cant log into msn on his passport nor can i with mine on his puter.. mine is fine (we are shareing cable connection at the moment)

he cant get the butterfly program to load either..

i deleted temp internet files and cookies.. but this didnt help.. do i have to delete both ie and the msn butterfly browser and reinstall them?

jimrockford · 06-23-2003, 02:05 AM

I'm guessing that you are sharing the connection via a router, correct? It sounds like he has lost his connection with the router. Try opening a command prompt (Start -> Run -> cmd -> Enter) and typing "ipconfig /all". You should get back information about your network connections. There should be an entry called "IP Address" that should say something besides 0.0.0.0. Also, look for entries called "DHCP Server" and "DNS Server". If these are blank, you're not getting a IP address from the router.

Try typing "ipconfig /renew" to get a new IP address.

If that fails, power down the PC and the router. Power the router back up first. Give it a few seconds. Then power the PC back up and try to open a web site.

Powering the router off and on will reset it. Powering the PC off and then back on will cause it to request a new IP address from the router.

If this doesn't work, we'll need a few more details:

- Windows version
- How the computer is physically connected to the cable modem
- What updates were installed

Good luck.

bam-bam2k3 · 06-24-2003, 12:12 AM

Ya, OS version is definitely important. I've seen a lot of 2k machines recently stop resolving DNS properly after windows updates.

05-25-2003, 05:24 PM	#1 (permalink)
Drider_it Junkie Location: Louisiana	update mess up? My dad did a update for his windows update after the restart he cant log into msn on his passport nor can i with mine on his puter.. mine is fine (we are shareing cable connection at the moment) he cant get the butterfly program to load either.. i deleted temp internet files and cookies.. but this didnt help.. do i have to delete both ie and the msn butterfly browser and reinstall them?

06-23-2003, 02:05 AM	#2 (permalink)
jimrockford Upright	I'm guessing that you are sharing the connection via a router, correct? It sounds like he has lost his connection with the router. Try opening a command prompt (Start -> Run -> cmd -> Enter) and typing "ipconfig /all". You should get back information about your network connections. There should be an entry called "IP Address" that should say something besides 0.0.0.0. Also, look for entries called "DHCP Server" and "DNS Server". If these are blank, you're not getting a IP address from the router. Try typing "ipconfig /renew" to get a new IP address. If that fails, power down the PC and the router. Power the router back up first. Give it a few seconds. Then power the PC back up and try to open a web site. Powering the router off and on will reset it. Powering the PC off and then back on will cause it to request a new IP address from the router. If this doesn't work, we'll need a few more details: - Windows version - How the computer is physically connected to the cable modem - What updates were installed Good luck.

06-24-2003, 12:12 AM	#3 (permalink)
bam-bam2k3 Upright Location: Canada	Ya, OS version is definitely important. I've seen a lot of 2k machines recently stop resolving DNS properly after windows updates.