I've got issues. - Tilted Forum Project Discussion Community

Senor Roboto · 08-03-2004, 07:43 AM

I ordered Windows XP Professional the other day since I need it to run iTunes so I can use my iPod. So it comes today, and I try to install it on my computer which is currently running Windows 98SE. After about 4 minutes of installation it restarts the computer, then when it comes back there is a blue screen that told me Windows found an error and turned itself off. I tried to use Microsoft support online, but when it asked for my registration number, there wasn't enough spaces to fill it in, so I've come to you guys. Is this a normal problem? And what can I do to get around it?

I have a custom built computer with a seagate 120 gig hard drive, Athlon XP 2800, 1 gig of PC3200 RAM and am running Windows 98 SE

bltzkriegmcanon · 08-03-2004, 10:40 AM

I suggest you pop that XP install disc back in, change the boot order to CD-ROM first, and try it again. That problem is something I have encountered before. Make sure that you're formatting, and not repairing an install.

Senor Roboto · 08-03-2004, 11:40 AM

I don't know how to do what you suggested. How do I change the boot order, and how do I make sure I'm formatting?

theburner · 08-03-2004, 11:45 AM

Whoa.. First off, when your system finishes post boot (beeps) it goes to your monitor. As soon as it hits your monitor, you should look for a line that says "Hit F2 to enter setup" or something similar. May be Del, F2, F10.. It varies.. Repeadidly hit that button, and you will enter your bios.
From the bios you can change the boot order. You want to change it from current (which is probably Floppy, HDD, CD) to CD, HDD.
Then hit F10 to exit and save changes. Make sure XP disk is in CD Tray, and reboot shout start up windows installation. It will guide you along the way, but I would 100% recommend reformatting the ENTIRE HDD in the NTFS file system. Don't do quick format, that is living on borrowed time.
Your 98 uses Fat 32 file system I think, so you really do want to format the ENTIRE HDD. Once it is formatted you are on your way.

Good luck.

bltzkriegmcanon · 08-03-2004, 12:33 PM

It's funny, I've never understood what Quick Format really does. I mix between that and regular formatting.

theburner · 08-03-2004, 12:58 PM

Blitz.. I did a quick format on a system once, and it lasted for about 3 weeks. I would then get random shutdowns, files lost.. Just random crap. Reinstalled XP Pro, (nothing else changed) and did a full format.

System is still up and flying 5 months later.. Not 100% that was the problem, but I have heard of it being referred to as "living on borrowed time". However, I would recommend doing a full format if he is going from FAT 32 to NTFS..

Senor Roboto · 08-03-2004, 04:37 PM

If I format, do I lose all my files? Because I got about 10 gigs of music on this machine I don't wanna lose.

I did what you said and changed the boot order from DVD-ROM, HDD, CD-ROM to CD-ROM, HDD. When this happened the error screen didn't come up during set up, rather, one telling me that "setup could not find one or more mass storage devices etc..."

KMA-628 · 08-03-2004, 04:47 PM

yes, you will lose all of your files. Formating the hard drive pretty much wipes it clean.

Actually, I got the impression that Windows 98se won't even load.

Can you get into your files right now? If so, back them up now.

If not, you have pretty much lost your stuff.

Since it is Windows 98, I could show you how to get your stuff compied through DOS, but I only know how to get the files from the hard drive to a floppy in DOS and that won't help with your music.

So...is your computer running or not.

Senor Roboto · 08-03-2004, 04:52 PM

I can load Windows 98se no problem, it gives me the option to choose either Win98 or WinXP professional set up when I start up, so I can get to my files and back them up.

This is full version OEM from Newegg

08-03-2004, 04:52 PM

is your win xp pro an upgrade or full version? if its an upgrade you have to install windows 98 first and then the upgrade.

its probably best to reformat your drive to have a fresh start and yes you will loose all your files. if you have an extra hard drive laying around why dont you try installing your OS on there and put the 120gb seagate as a slave. maybe within windows you will be able to browse the seagate and get any files you want to save.

when you reformat the seagate i suggest you make some partitions.

o so you can back up your files. then just reformat. install 98 then xp if its an upgrade. or just install xp. and make some partitions!

maybe this will help you out also
http://www.blackviper.com/Articles/O...tallxppro1.htm

KMA-628 · 08-03-2004, 04:57 PM

/you edited while I was typing

If you are toast right now, I would remove everything that isn't needed to install windows XP.

Remove the dvd-rom and make sure the cd-rom is set as Master or Cable Select.

Remove and cards, etc (unless you need the video card/i.e. your mobo doesn't have a built-in video connector).

Make sure your cables are attached correctly. Make sure that IDE 1 (the wide gray ribbon cable) is going to the hard drive. Make sure that your cd-rom is using a different cable and plugged into IDE 2 (or secondary).

Verify that your cables are installed correctly and that anything unecessary is removed.

KMA-628 · 08-03-2004, 04:58 PM

I was able to use an XP upgrade disk on a clean hard drive. You just have to have your Win98 disk as it will ask for it as verification and then it will continue loading XP.

Senor Roboto · 08-03-2004, 05:06 PM

everything is in correctly, my computer runs fine. However, how do I format my hard drive? If it's better to do that, then I wanna do it. All I need to do is back up my music on CD-R's (most of it is burned from my own CD collection anyways, so it won't be that much)

08-03-2004, 05:23 PM

http://www.blackviper.com/Articles/O...tallxppro1.htm

Senor Roboto · 08-04-2004, 06:46 AM

http://freepctech.com/pc/001/002.shtml

This website has a step by step way to format your hard drive. Is this what I want to do after I back up my files?

KMA-628 · 08-04-2004, 06:53 AM

no, that is the old way.

Insert your XP disk and turn the computer on.

XP will take you through every step, but we need to see if you get the same errors again (Mass storage).

If it asks about RAID, say no.

When it asks for file system, select NTFS

When it asks about format, choose full

Senor Roboto · 08-04-2004, 06:58 AM

I got the error message again about lack of mass storage. I can't even get XP to run. Can I format from Windows 98se?

KMA-628 · 08-04-2004, 08:19 AM

did you disconnect everything you don't need and double-check your cables?

Senor Roboto · 08-04-2004, 10:20 AM

my cables seem to be correctly wired, and I took out the one thing I don't think is necessary, the DVD-ROM.

mikec · 08-04-2004, 12:07 PM

are you running 40 or 80 pin wires on the HD.

sounds stupid, but believe it or not, XP will not install on a 40 pin cable, because of the possibility of data corruption. I ran into this issue on an HP, and switching the IDE cable did the trick!

even if it is an 80 pin cable, try a different, known working one.

Senor Roboto · 08-04-2004, 04:15 PM

How will I tell the difference between a 40 pin and a 80 pin cable?

westothemax · 08-04-2004, 04:26 PM

Quote:

Originally posted by Senor Roboto
How will I tell the difference between a 40 pin and a 80 pin cable?

Here's the best illustration I could find

Senor Roboto · 08-04-2004, 04:32 PM

Oh I feel dumb now. I just looked in my case, and on my hard drive I have an SATA cable, not an IDE one.

08-04-2004, 04:51 PM

maybe this will help

http://www.seagate.com/support/kb/di...shoot.html#win

Senor Roboto · 08-04-2004, 05:13 PM

I think my hard drive is fine, because I can access all my files no problem when I run Windows 98. So should I reformat?

KMA-628 · 08-04-2004, 05:15 PM

If you want to load XP, then yes.

Otherwise, not a good idea for you.

Senor Roboto · 08-04-2004, 05:17 PM

I need XP, because I want to be able to use my iPod. I tried searching google for how to reformat, but I'm not sure if they're reliable, since I have no idea what I'm doing. Could someone here give me a source?

KMA-628 · 08-04-2004, 05:22 PM

Seriously, the XP disk does everything for you, just follow the step-by-step directions.

Just set your computer to boot from your CD-ROM once the disk is in there.

The format and set-up of XP will all be included.

Remember - No RAID, so ignore that question

I recommend NTFS file system instead of FAT32

Full Format/Erase instead of the quick option.

It will guide you through.

Senor Roboto · 08-04-2004, 05:23 PM

I do that, and then I get the error message saying it can't access a mass storage device

westothemax · 08-04-2004, 05:32 PM

Ah since you have a SATA drive, I think you might need to load drivers for it from a floppy - when XP setup asks you about any RAID/SCSI controllers you have. Hit F6 right when you first boot into WinXP setup, follow the directions on screen.

What's the make and model of your motherboard? You might also be able to find drivers at Seagate's website? You should be able to download a driver disk from either website.

I hope you have a floppy drive.

edit - Missed the link that Xepidemic posted. Check that out, it should be what you're looking for.

Senor Roboto · 08-04-2004, 05:57 PM

Alright, so I should put Discwizard on a floppy disk, and when XP asks if I want RAID/SCSI controllers I press f6, and then put the disk in?

westothemax · 08-04-2004, 06:02 PM

Quote:

Originally posted by Senor Roboto
Alright, so I should put Discwizard on a floppy disk, and when XP asks if I want RAID/SCSI controllers I press f6, and then put the disk in?

Ignore my last post and follow the instructions at the Seagate site linked by Xepidemic

Senor Roboto · 08-04-2004, 06:06 PM

But that's for a new drive, and I've had this one for seven months running Windows 98. Damn, I'm so confused. I'm thinking I'm better off just bringing it into the computer store where I got this and have them load Windows XP for me for a fee.

08-03-2004, 07:43 AM	#1 (permalink)
Senor Roboto Crazy	I've got issues. I ordered Windows XP Professional the other day since I need it to run iTunes so I can use my iPod. So it comes today, and I try to install it on my computer which is currently running Windows 98SE. After about 4 minutes of installation it restarts the computer, then when it comes back there is a blue screen that told me Windows found an error and turned itself off. I tried to use Microsoft support online, but when it asked for my registration number, there wasn't enough spaces to fill it in, so I've come to you guys. Is this a normal problem? And what can I do to get around it? I have a custom built computer with a seagate 120 gig hard drive, Athlon XP 2800, 1 gig of PC3200 RAM and am running Windows 98 SE Last edited by Senor Roboto; 08-03-2004 at 07:53 AM..

08-03-2004, 10:40 AM	#2 (permalink)
bltzkriegmcanon Holy Knight of The Alliance Location: Stormwind, The Eastern Kingdoms, Azeroth	I suggest you pop that XP install disc back in, change the boot order to CD-ROM first, and try it again. That problem is something I have encountered before. Make sure that you're formatting, and not repairing an install. __________________ What do you say to one last showdown? - Ocelot, Metal Gear Solid 3 The password is "Who are the Patriots?" and "La-Li-Lu-Le-Lo." "La-Li-Lu-Le-Lo." Gotcha. - The Colonel and Snake, Metal Gear Solid 3

08-03-2004, 11:45 AM	#4 (permalink)
theburner Canadian Beer Ambassador Location: Cumming, GA	Whoa.. First off, when your system finishes post boot (beeps) it goes to your monitor. As soon as it hits your monitor, you should look for a line that says "Hit F2 to enter setup" or something similar. May be Del, F2, F10.. It varies.. Repeadidly hit that button, and you will enter your bios. From the bios you can change the boot order. You want to change it from current (which is probably Floppy, HDD, CD) to CD, HDD. Then hit F10 to exit and save changes. Make sure XP disk is in CD Tray, and reboot shout start up windows installation. It will guide you along the way, but I would 100% recommend reformatting the ENTIRE HDD in the NTFS file system. Don't do quick format, that is living on borrowed time. Your 98 uses Fat 32 file system I think, so you really do want to format the ENTIRE HDD. Once it is formatted you are on your way. Good luck. __________________ Take Off Eh!

08-03-2004, 12:33 PM	#5 (permalink)
bltzkriegmcanon Holy Knight of The Alliance Location: Stormwind, The Eastern Kingdoms, Azeroth	It's funny, I've never understood what Quick Format really does. I mix between that and regular formatting. __________________ What do you say to one last showdown? - Ocelot, Metal Gear Solid 3 The password is "Who are the Patriots?" and "La-Li-Lu-Le-Lo." "La-Li-Lu-Le-Lo." Gotcha. - The Colonel and Snake, Metal Gear Solid 3

08-03-2004, 12:58 PM	#6 (permalink)
theburner Canadian Beer Ambassador Location: Cumming, GA	Blitz.. I did a quick format on a system once, and it lasted for about 3 weeks. I would then get random shutdowns, files lost.. Just random crap. Reinstalled XP Pro, (nothing else changed) and did a full format. System is still up and flying 5 months later.. Not 100% that was the problem, but I have heard of it being referred to as "living on borrowed time". However, I would recommend doing a full format if he is going from FAT 32 to NTFS.. __________________ Take Off Eh!

08-03-2004, 11:40 AM	#3 (permalink)
Senor Roboto Crazy	I don't know how to do what you suggested. How do I change the boot order, and how do I make sure I'm formatting?

08-03-2004, 04:37 PM	#7 (permalink)
Senor Roboto Crazy	If I format, do I lose all my files? Because I got about 10 gigs of music on this machine I don't wanna lose. I did what you said and changed the boot order from DVD-ROM, HDD, CD-ROM to CD-ROM, HDD. When this happened the error screen didn't come up during set up, rather, one telling me that "setup could not find one or more mass storage devices etc..." Last edited by Senor Roboto; 08-03-2004 at 04:45 PM..

08-03-2004, 04:47 PM	#8 (permalink)
KMA-628 ....is off his meds...you were warned. Location: The Wild Wild West	yes, you will lose all of your files. Formating the hard drive pretty much wipes it clean. Actually, I got the impression that Windows 98se won't even load. Can you get into your files right now? If so, back them up now. If not, you have pretty much lost your stuff. Since it is Windows 98, I could show you how to get your stuff compied through DOS, but I only know how to get the files from the hard drive to a floppy in DOS and that won't help with your music. So...is your computer running or not. __________________ Before you criticize someone, you need to walk a mile in their shoes. That way, if they get angry at you.......you're a mile away.......and they're barefoot.

08-03-2004, 04:52 PM	#9 (permalink)
Senor Roboto Crazy	I can load Windows 98se no problem, it gives me the option to choose either Win98 or WinXP professional set up when I start up, so I can get to my files and back them up. This is full version OEM from Newegg

08-03-2004, 04:52 PM	#10 (permalink)
Xepidemic Guest	is your win xp pro an upgrade or full version? if its an upgrade you have to install windows 98 first and then the upgrade. its probably best to reformat your drive to have a fresh start and yes you will loose all your files. if you have an extra hard drive laying around why dont you try installing your OS on there and put the 120gb seagate as a slave. maybe within windows you will be able to browse the seagate and get any files you want to save. when you reformat the seagate i suggest you make some partitions. o so you can back up your files. then just reformat. install 98 then xp if its an upgrade. or just install xp. and make some partitions! maybe this will help you out also http://www.blackviper.com/Articles/O...tallxppro1.htm Last edited by Xepidemic; 08-03-2004 at 04:56 PM..

08-03-2004, 04:57 PM	#11 (permalink)
KMA-628 ....is off his meds...you were warned. Location: The Wild Wild West	/you edited while I was typing If you are toast right now, I would remove everything that isn't needed to install windows XP. Remove the dvd-rom and make sure the cd-rom is set as Master or Cable Select. Remove and cards, etc (unless you need the video card/i.e. your mobo doesn't have a built-in video connector). Make sure your cables are attached correctly. Make sure that IDE 1 (the wide gray ribbon cable) is going to the hard drive. Make sure that your cd-rom is using a different cable and plugged into IDE 2 (or secondary). Verify that your cables are installed correctly and that anything unecessary is removed. __________________ Before you criticize someone, you need to walk a mile in their shoes. That way, if they get angry at you.......you're a mile away.......and they're barefoot.

08-03-2004, 04:58 PM	#12 (permalink)
KMA-628 ....is off his meds...you were warned. Location: The Wild Wild West	I was able to use an XP upgrade disk on a clean hard drive. You just have to have your Win98 disk as it will ask for it as verification and then it will continue loading XP. __________________ Before you criticize someone, you need to walk a mile in their shoes. That way, if they get angry at you.......you're a mile away.......and they're barefoot.

08-03-2004, 05:06 PM	#13 (permalink)
Senor Roboto Crazy	everything is in correctly, my computer runs fine. However, how do I format my hard drive? If it's better to do that, then I wanna do it. All I need to do is back up my music on CD-R's (most of it is burned from my own CD collection anyways, so it won't be that much)

08-03-2004, 05:23 PM	#14 (permalink)
Xepidemic Guest	http://www.blackviper.com/Articles/O...tallxppro1.htm

08-04-2004, 06:46 AM	#15 (permalink)
Senor Roboto Crazy	http://freepctech.com/pc/001/002.shtml This website has a step by step way to format your hard drive. Is this what I want to do after I back up my files?

08-04-2004, 06:53 AM	#16 (permalink)
KMA-628 ....is off his meds...you were warned. Location: The Wild Wild West	no, that is the old way. Insert your XP disk and turn the computer on. XP will take you through every step, but we need to see if you get the same errors again (Mass storage). If it asks about RAID, say no. When it asks for file system, select NTFS When it asks about format, choose full __________________ Before you criticize someone, you need to walk a mile in their shoes. That way, if they get angry at you.......you're a mile away.......and they're barefoot.

08-04-2004, 06:58 AM	#17 (permalink)
Senor Roboto Crazy	I got the error message again about lack of mass storage. I can't even get XP to run. Can I format from Windows 98se?

08-04-2004, 08:19 AM	#18 (permalink)
KMA-628 ....is off his meds...you were warned. Location: The Wild Wild West	did you disconnect everything you don't need and double-check your cables? __________________ Before you criticize someone, you need to walk a mile in their shoes. That way, if they get angry at you.......you're a mile away.......and they're barefoot.

08-04-2004, 10:20 AM	#19 (permalink)
Senor Roboto Crazy	my cables seem to be correctly wired, and I took out the one thing I don't think is necessary, the DVD-ROM.

08-04-2004, 12:07 PM	#20 (permalink)
mikec I flopped the nutz... Location: Stratford, CT	are you running 40 or 80 pin wires on the HD. sounds stupid, but believe it or not, XP will not install on a 40 pin cable, because of the possibility of data corruption. I ran into this issue on an HP, and switching the IDE cable did the trick! even if it is an 80 pin cable, try a different, known working one. __________________ Until the 20th century, reality was everything humans could touch, smell, see, and hear. Since the initial publication of the charted electromagnetic spectrum, humans have learned that what they can touch, smell, see, and hear is less than one millionth of reality

08-04-2004, 04:15 PM	#21 (permalink)
Senor Roboto Crazy	How will I tell the difference between a 40 pin and a 80 pin cable?

08-04-2004, 04:32 PM	#23 (permalink)
Senor Roboto Crazy	Oh I feel dumb now. I just looked in my case, and on my hard drive I have an SATA cable, not an IDE one.

08-04-2004, 04:51 PM	#24 (permalink)
Xepidemic Guest	maybe this will help http://www.seagate.com/support/kb/di...shoot.html#win

08-04-2004, 05:13 PM	#25 (permalink)
Senor Roboto Crazy	I think my hard drive is fine, because I can access all my files no problem when I run Windows 98. So should I reformat?

08-04-2004, 05:15 PM	#26 (permalink)
KMA-628 ....is off his meds...you were warned. Location: The Wild Wild West	If you want to load XP, then yes. Otherwise, not a good idea for you. __________________ Before you criticize someone, you need to walk a mile in their shoes. That way, if they get angry at you.......you're a mile away.......and they're barefoot.

08-04-2004, 05:17 PM	#27 (permalink)
Senor Roboto Crazy	I need XP, because I want to be able to use my iPod. I tried searching google for how to reformat, but I'm not sure if they're reliable, since I have no idea what I'm doing. Could someone here give me a source?

08-04-2004, 05:22 PM	#28 (permalink)
KMA-628 ....is off his meds...you were warned. Location: The Wild Wild West	Seriously, the XP disk does everything for you, just follow the step-by-step directions. Just set your computer to boot from your CD-ROM once the disk is in there. The format and set-up of XP will all be included. Remember - No RAID, so ignore that question I recommend NTFS file system instead of FAT32 Full Format/Erase instead of the quick option. It will guide you through. __________________ Before you criticize someone, you need to walk a mile in their shoes. That way, if they get angry at you.......you're a mile away.......and they're barefoot.

08-04-2004, 05:23 PM	#29 (permalink)
Senor Roboto Crazy	I do that, and then I get the error message saying it can't access a mass storage device

08-04-2004, 05:32 PM	#30 (permalink)
westothemax Insane Location: Bay Area	Ah since you have a SATA drive, I think you might need to load drivers for it from a floppy - when XP setup asks you about any RAID/SCSI controllers you have. Hit F6 right when you first boot into WinXP setup, follow the directions on screen. What's the make and model of your motherboard? You might also be able to find drivers at Seagate's website? You should be able to download a driver disk from either website. I hope you have a floppy drive. edit - Missed the link that Xepidemic posted. Check that out, it should be what you're looking for. Last edited by westothemax; 08-04-2004 at 05:34 PM..

08-04-2004, 05:57 PM	#31 (permalink)
Senor Roboto Crazy	Alright, so I should put Discwizard on a floppy disk, and when XP asks if I want RAID/SCSI controllers I press f6, and then put the disk in?

08-04-2004, 06:06 PM	#33 (permalink)
Senor Roboto Crazy	But that's for a new drive, and I've had this one for seven months running Windows 98. Damn, I'm so confused. I'm thinking I'm better off just bringing it into the computer store where I got this and have them load Windows XP for me for a fee.