09-12-2003, 10:55 PM | #3 (permalink) |
Junkie
Location: North Hollywood
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Well a tier 1 isp is usually a large scale owner/operator with geo connections at the top of the food chain so to speak, though its not clearly defined.
Tier 1 can often be the highest, not the lowest, but it depends on the area . its like saying Grade A. |
09-12-2003, 10:55 PM | #4 (permalink) |
God-Hating Liberal
Location: Silicon Valley, CA
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Tier 1 = webserver level
Tier 2 = application level Tier 3 = database Usually T1 faces the Internet, and forwards requests to the application servers. Application servers use the database. Typically you have a firewall between all 3 levels. If that's not what you're asking, then I don't know.
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Nizzle |
09-13-2003, 07:30 AM | #6 (permalink) |
Loser
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There are different definition as you can see throughout the industry.
You should have to see how they are using it in the context of the sentence. Mostly I see it used in context of levels of service provided. And as one issue gets more & more difficult, it gets kicked up a tier. |
09-13-2003, 10:22 PM | #8 (permalink) |
Crazy
Location: Indiana
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The context I've usually heard it mentioned in ("we are a tier1 ISP") means they have a direct connection to a backbone, such as Digex or UUNet (or whatever they're called nowadays). I guess it gets applied to other stuff, but I'd always thought that was the actual definition.
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09-14-2003, 08:24 AM | #9 (permalink) |
Darth Papa
Location: Yonder
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In the support world, Tier 1 is usually just a speedbump on the road to somebody in Teir 2 who can actually help with your problem. They weed out the "is the computer plugged in?" problems, and bump upstairs anything they can't handle off their script.
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09-14-2003, 02:19 PM | #10 (permalink) |
Psycho
Location: The Tip of the Boot
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I think it depends upon the company/organization you're working for. In our organization, Tier 1 indicates first level technical support, basically someone who reads standard answers to technical questions from a book.
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Louisiana: We're Not ALL Drunken Cajun Wackos, But That's Our Tourism Campaign |
09-14-2003, 05:25 PM | #13 (permalink) |
Crazy
Location: Pittsburgh, PA
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Tier-1 almost always means you're the lowest tier. That could be anything from customer service/data entry (taking down names, reading off script, etc) to taking calls on your own as the main analyst, but still having specialists above you that support specific apps.
As descirbed here, probably 70% or more of the tier-1 people tend towards the first type (script monkeys)
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We may lose, and we may win, but we will never be here again. |
09-14-2003, 06:39 PM | #14 (permalink) |
Psycho
Location: Toronto
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My job only has 2 tiers...We've got us in tier 1 that take all incoming requests, and do all which we can.
Anything that completely baffles us we escalate to tier2 who actually has the time to investigate things like that.
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perl -e 'print $i=pack(c5,(41*2),sqrt(7056),(unpack(c,H)-2),oct(115),10);' |
09-18-2003, 02:38 AM | #15 (permalink) |
Psycho
Location: New Orleans
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At my company Tier 1 refers to all technicians regardless of term of employment. There are no manuals. This is the basic troubleshooting level. (ie. check settings, account status, run diagnostics).
Tier 2 is the level that a problem is escalated to when it is determined not to be a problem on the users end or beyond the power of a Tier 1 tech. Usually these are the people that are in direct contact with the administrators. Tier 3 are the administrators themselves who are contacted when it is determined to be a server/DNS/authentication problem.
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"Everyone thinks of changing the world, but no one thinks of changing himself." -- Tolstoy |
09-18-2003, 03:27 AM | #16 (permalink) |
Junkie
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As can be inferred from the answers so far, Tier 1 has at least two differing meanings in the IT industry.
When discussing ISPs or Service Providers (SPs), Tier 1 means one of the major, key players in the global internet backbone. This is not a perfect definition, but you get the idea. A Tier 1 ISP has links directly onto the main peer internet nodes, doesn't buy wholesale bandwidth off other ISPs etc. In the IT Business or Helpdesk service, Tier 1 is the same as "First Level" support. Usually, support desks have 3 (sometimes more) levels of support. 1st Level is usually the guys who first pick up the phone. They sometimes work from a script or at the start of their career. 2nd Level guys know a lot more and 3rd Level support are generally pretty senior guys with lots of experience and sometimes working in Design or Architecture etc. Hope this helps explain. Mr Mephisto |
09-18-2003, 06:15 AM | #17 (permalink) |
Psycho
Location: Michigan
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I work with the automotive industry...For us, a tier 1 company means that they deal directly with the main company. Sub contracting companies would be tier 2, which are the ones that support the tier 1 companies, and so on...
In IT tier 1 generally means that they are either directly connected to the internet back bone or are a back bone provider. That has been my experience....
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It's My Duty to Please That Booty!! |
09-24-2009, 08:40 PM | #19 (permalink) |
Crazy
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Tier 1 network - Wikipedia, the free encyclopedia
Although that list doesn't include all networks that have direct access to backbones, like InterNAP. Whether dealing with the Internet or IT tech support, tiers don't really mean anything. There's always the middleman on top of the middleman. You just have to know which level is the right one for you , in terms of service. |
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