USB Hub Problem - Tilted Forum Project Discussion Community

Sharon · 12-21-2006, 07:29 PM

Hi there,

Just got my new Port Replicator for my Dell Inspiron 8600, and it's great! I can now hook it up to my HDTV, use an external PS/2 keyboard and mouse, etc.

The one problem I'm having is that the USB ports don't work. When I first docked (and every time subsequently), the inbuilt "Generic USB Hub" has been detected successfully, but does not install properly. It is listed as a "USB Device" under Add Hardware, with a yellow exclamation mark next to it.

The "Hardware Update Wizard" identifies it as "Allmant USB-nav (Hub)", which translates to Generic USB Hub. It then warns me the driver has not passed Windows Testing, bla bla, then says it is setting up a backup and restore point...

Finally it comes up with this screen:

I've installed all the updated 8600 notebook software from Dell's website. I'm running the Dell-installed Windows XP with SP1.

Im not really a very computer-savvy person so I'm not really sure what to do next. This problem is really bugging me because the port replicator blocks off existing USB ports, so I can't use my external hard drive or sync my MP3 player without undocking.

Any ideas? Your help is really appreciated!

Thanks,
Sharon

Also, if it helps, I can't use my friend's USB hub either, I get the same errors with it, so maybe it's not specific to this particular one.

MexicanOnABike · 12-21-2006, 09:05 PM

is it possible that your laptop only suports a limited amount of usb ports? check your manual.

Sharon · 12-22-2006, 05:15 AM

Seems unlikely, given that the Port Replicator is designed for this laptop... also, I used to be able to use a USB hub with this laptop when I first got it. I wonder what happened.

MexicanOnABike · 12-22-2006, 11:12 AM

ah ok. then possibly : did you try getting the REAL drivers for the usb instead of the generic drivers?

kurty[B] · 12-22-2006, 12:46 PM

Grab and install the actual drivers for the device (company's website should hopefully have them, or maybe it came with a CD).

Sharon · 12-22-2006, 05:46 PM

Nope, it didn't come with a CD, and I couldn't find any drivers on the website. If only it were that simple.

If anyone rates their Google or Dell search engine skills, my laptop is a Dell Inspiron 8600, docked into a Dell D/Port PR01x Advanced Port Replicator, and if you find it, I'll drink a beer tonight in your honour!

12-21-2006, 07:29 PM	#1 (permalink)
Sharon Coy, sultry and... naughty! Location: Across the way	USB Hub Problem Hi there, Just got my new Port Replicator for my Dell Inspiron 8600, and it's great! I can now hook it up to my HDTV, use an external PS/2 keyboard and mouse, etc. The one problem I'm having is that the USB ports don't work. When I first docked (and every time subsequently), the inbuilt "Generic USB Hub" has been detected successfully, but does not install properly. It is listed as a "USB Device" under Add Hardware, with a yellow exclamation mark next to it. The "Hardware Update Wizard" identifies it as "Allmant USB-nav (Hub)", which translates to Generic USB Hub. It then warns me the driver has not passed Windows Testing, bla bla, then says it is setting up a backup and restore point... Finally it comes up with this screen: I've installed all the updated 8600 notebook software from Dell's website. I'm running the Dell-installed Windows XP with SP1. Im not really a very computer-savvy person so I'm not really sure what to do next. This problem is really bugging me because the port replicator blocks off existing USB ports, so I can't use my external hard drive or sync my MP3 player without undocking. Any ideas? Your help is really appreciated! Thanks, Sharon Also, if it helps, I can't use my friend's USB hub either, I get the same errors with it, so maybe it's not specific to this particular one. Last edited by Sharon; 12-21-2006 at 07:30 PM.. Reason: Automerged Doublepost

12-21-2006, 09:05 PM	#2 (permalink)
MexicanOnABike Location: up north	is it possible that your laptop only suports a limited amount of usb ports? check your manual. __________________ - Movie Reviews - Ratings-

12-22-2006, 11:12 AM	#4 (permalink)
MexicanOnABike Location: up north	ah ok. then possibly : did you try getting the REAL drivers for the usb instead of the generic drivers? __________________ - Movie Reviews - Ratings-

12-22-2006, 05:15 AM	#3 (permalink)
Sharon Coy, sultry and... naughty! Location: Across the way	Seems unlikely, given that the Port Replicator is designed for this laptop... also, I used to be able to use a USB hub with this laptop when I first got it. I wonder what happened.

12-22-2006, 12:46 PM	#5 (permalink)
kurty[B] Sauce Puppet	Grab and install the actual drivers for the device (company's website should hopefully have them, or maybe it came with a CD).

12-22-2006, 05:46 PM	#6 (permalink)
Sharon Coy, sultry and... naughty! Location: Across the way	Nope, it didn't come with a CD, and I couldn't find any drivers on the website. If only it were that simple. If anyone rates their Google or Dell search engine skills, my laptop is a Dell Inspiron 8600, docked into a Dell D/Port PR01x Advanced Port Replicator, and if you find it, I'll drink a beer tonight in your honour!